REFUND POLICY

At ShadesGenie, customer satisfaction is our top priority. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests only under the following conditions:

  • The product is damaged, defective, or incorrect upon arrival.
  • You must notify us within [X] days of receiving the product.
  • The product must be unused, unopened, and in its original packaging.

2. Non-Refundable Items

We do not offer refunds for:

  • Opened or used products.
  • Products damaged due to improper use or mishandling.
  • Change of mind after purchase.
  • Sale or discounted items (unless defective).

3. Refund Process

  • To request a refund, contact us at 03444444381 or email us at shadegenie@gmail.com with your order details and proof (photos of the product).
  • Once we review and approve your request, we will provide return instructions.
  • After receiving the returned product, we will process the refund within [X] business days.

4. Refund Method

  • Refunds will be issued to the original payment method or as store credit, depending on your preference.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or store credit.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service for returns.

6. Exchanges

  • If you receive a defective or incorrect product, we offer free replacements instead of refunds.

7. Contact Us

For any refund-related queries, contact us at:
📍 Address: RT Traders, Ghulam Muhammad Chowk, Near Amma Ayesha Masjid, Motor Market, Jhang Road, Faisalabad.
📞 Phone/WhatsApp: 03444444381
📧 Email: shadegenie@gmail.com
🌐 Website: www.shadesgenie.com

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