SHIPPING POLICY
At ShadesGenie, we strive to deliver your orders quickly and safely. Please review our shipping policy below for details on delivery times, costs, and other important information.
1. Shipping Locations
We currently ship across Pakistan. International shipping is not available at this time.
2. Order Processing Time
- Orders are processed within [3] business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
Estimated delivery times:
- Within Faisalabad: [1] business days
- Major Cities: [3] business days
- Remote Areas: [4] business days
(Note: Delivery times may vary due to unforeseen delays such as weather conditions, courier issues, or public holidays.)
4. Shipping Charges
- Cash on Delivery (COD): Available nationwide (additional charges may apply).
5. Order Tracking
Once your order is shipped, you will receive a tracking number via WhatsApp, SMS, or email to track your shipment.
6. Failed Delivery & Reattempts
- If the delivery is unsuccessful due to incorrect address or unavailability, the courier will attempt one re-delivery.
- If the order is not received after multiple attempts, it will be returned to us, and you may need to pay additional shipping charges for re-dispatch.
7. Damaged or Missing Items
- If your package is damaged or missing items upon arrival, please contact us within [X] days with photos and order details.
- We will arrange a replacement or refund based on the issue.
8. Contact Us
For any shipping-related inquiries, feel free to contact us:
📍 Address: RT Traders, Ghulam Muhammad Chowk, Near Amma Ayesha Masjid, Motor Market, Jhang Road, Faisalabad.
📞 Phone/WhatsApp: 03444444381
📧 Email: shadegenie@gmail.com
🌐 Website: www.shadesgenie.com