RETURN POLICY
At ShadesGenie, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy to make the process easy for you.
1. Eligibility for Returns
You can return a product under the following conditions:
- The item is defective, damaged, or incorrect upon arrival.
- You initiate the return request within [15] days of receiving your order.
- The item is unused, unopened, and in its original packaging with all included accessories.
2. Non-Returnable Items
We do not accept returns for:
- Used or opened products.
- Products damaged due to misuse or improper handling.
- Items purchased during clearance or promotional sales (unless defective).
- Hair color products that have been mixed or applied.
3. How to Initiate a Return
- Contact Us: Reach out via WhatsApp or call at 03444444381, or email us at shadegenie@gmail.com.
- Provide Details: Share your order number, product details, and clear photos of the item and packaging (if damaged or incorrect).
- Return Instructions: After reviewing your request, we’ll guide you through the return shipping process.
4. Return Shipping
- Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refund or Replacement
- Once we receive and inspect the returned item, we’ll offer you either:
- A replacement for the same product.
- A refund to the original payment method or as store credit (based on your preference).
- The replacement or refund will be processed within [15] business days after the return is approved.
6. Contact Us
For any questions or assistance with returns, feel free to contact us:
📍 Address: RT Traders, Ghulam Muhammad Chowk, Near Amma Ayesha Masjid, Motor Market, Jhang Road, Faisalabad.
📞 Phone/WhatsApp: 03444444381
📧 Email: shadegenie@gmail.com
🌐 Website: www.shadesgenie.com